Frequently Asked Questions

Open Hours

9.00am-4.30pm Monday-Friday

Warehouse Location

For Local Pickups and to shop in-store please feel free to visit our warehouse address below:

Island Style Clothing HQ
3/38 Lysaght Street
COOLUM BEACH QLD 4573
Phone 0498 116 390 or email aloha@islandstyleclothing.com.au

COVID-19

Due to the current situations surrounding COVID-19, our couriers are experiencing a dramatic influx of parcels. As a result of this, parcel delivery may be delayed and we ask you to please be patient with us as we are doing everything we can to minimise these delays. International Shipping has been especially affected at this time due to regular flight changes and global government restrictions. Please see below for our adjusted delivery time estimates.

STANDARD POST: 4-10 Business Days*
EXPRESS POST: 1-4 Business Days*

INTERNATIONAL: Please allow an additional 10 BUSINESS days from regular estimates for delivery

Please feel free to visit AUSTRALIA POST for up-to-date delivery time estimates.

Please do not hesitate to contact us directly should you have any further concerns with delivery, and we will be happy to assist and advise.

We apologise for any inconvenience this may cause and we thank you for your understanding during these uncertain times.

Shipping Times

Orders are dispatched daily - provided they are paid by 2.30 pm AEST
Regular Post: 4-10 BUSINESS days Australia wide (may take longer for country/rural areas)
Express Post: 1-2 BUSINESS days Australia wide (may take longer for country/rural areas)
International: International Shipping is dependent on the delivery country. Please note that international parcels may incur taxes/duties payable in your country. You will be advised of this via email once your order has been shipped.

Please note: BUSINESS days exclude weekends and public holidays and delivery times are strictly approximates.

If there are any delivery delays on your product, for example out of stock items that we have under production, then we will contact you by phone or email to advise you of this delay.

International Shipping

For international shipping, all prices are calculated by weight. Once you have added your item/s to your cart and proceed to check out, shipping costs will be automatically corrected. Any discrepancies regarding your shipping price will be dealt with immediately.

International Customs Duty / Taxes & GST / VAT

Customs Duties, Taxes, GST and/or VAT may be applicable to delivery within some countries. It is the responsibility of the customer to pay these fees upon the goods arriving in the country. Please check with your local country laws regarding these fees.

Payment Methods

Island Style Clothing Pty Ltd offers multiple payment options:

Paypal and Afterpay (via website)
Credit Card (via website) We accept Visa or Mastercard. No Amex or Diners Card.
Direct Deposit
Cash and/or Credit Card on Pick Up (Visa and Mastercard only)

Full details are provided when you place an order.

Troubleshooting

If you are experiencing trouble placing an order online - please send your order details to email aloha@islandstyleclothing.com.au

Can't locate your parcel?

1: Check your tracking number online (if you can't find the email please check your spam folder)

2: Check your letterbox, front door, behind a pot plant, etc. Often couriers will place in a safe spot out of sight if you are not home.

3: Contact Courier - their direct numbers are on the email confirmation

4: Still no luck contact us and we will try and locate your parcel

Retail Outlets

We stock a few retail outlets - email aloha@islandstyleclothing.com.au to find the nearest one to you.

Returns/Exchanges

Please see more details on the Returns/Exchanges page (click here).

Bulk Purchases

Bulk Discount pricing starts at a minimum of 20 pieces.
Follow this link for BULK DISCOUNTS