Due to the current situations surrounding COVID-19, our couriers are experiencing a dramatic influx of parcels. As a result of this, parcel delivery may be delayed and we ask you to please be patient with us as we are doing everything we can to minimise these delays. International Shipping has been especially affected at this time due to regular flight changes and global government restrictions. Please see below for our adjusted delivery time estimates.
STANDARD POST: 4-12 Business Days*
EXPRESS POST: 1-4 Business Days*
INTERNATIONAL: Please allow an additional 5-10 BUSINESS days from regular estimates for delivery - due to Covid-19 there are fewer flights therefore freight is slower than usual.
Please feel free to visit AUSTRALIA POST for up-to-date delivery time estimates.
Please do not hesitate to contact us directly should you have any further concerns with delivery, and we will be happy to assist and advise.
We apologise for any inconveniences this may cause and we thank you for your understanding during these uncertain times.
All orders received and paid before 1.30 pm AEST (Monday-Friday) will be dispatched the same day otherwise it will be sent out the next business day.
We use either Toll Express Couriers or Australia Post as our designated couriers.
Orders are dispatched daily - provided they are paid by 1.30 pm AEST
Regular Post: 4-15 BUSINESS days Australia wide (may take longer for country/rural areas)
Express Post: 1-2 BUSINESS days Australia wide (may take longer for country/rural areas)
Please note: BUSINESS days exclude weekends and public holidays and delivery times are strictly approximates.
If there are any delivery delays on your product, for example out of stock items that we have under production, then we will contact you by phone or email to advise you of this delay.
Flate Rate Shipping
We offer flat rate shipping for both our express and standard postage services within Australia. These prices are for unlimited items.
REGULAR POST: $10 Flat Rate
EXPRESS POST: $15 Flat Rate
If you are not going to be home in time for delivery, you can request to add an 'Authority To Leave' note on your order by simply adding 'ATL' at the beginning of your address. If you have any other special requirements, please email us directly at firstname.lastname@example.org or by phone at 0498 116 390.
For international shipping, all prices are calculated by weight. Once you have added your item/s to your cart and proceed to check out, shipping costs will be automatically corrected. Any discrepancies regarding your shipping price will be dealt with immediately.
International Customs Duty / Taxes & GST / VAT
Customs Duties, Taxes, GST and/or VAT may be applicable to delivery within some countries. It is the responsibility of the customer to pay these fees upon the goods arriving in the country. Please check with your local country laws regarding these fees.
Once your order has been packed, you will receive an email containing your tracking information. You will not be able to track your parcel until 5 pm AEST.
If you don't receive this email please check your SPAM and/or JUNK folder as it may get filtered in there.
To track your order, please enter your unique tracking number to the following courier sites.
For any further questions, please feel free to contact us via the below contact details.
Within Australia: 0498 116 390
Outside Australia: +61 498 116 390