Returns & Refund Policy
We understand that sometimes things don’t work out—and that’s okay! At Island Style Clothing, we offer 30-day returns for a full refund or store credit, provided your item meets the conditions below.
Australian Returns
Customers are responsible for return shipping costs
Conditions
We offer refunds on returns subject to the following terms and conditions:
To be eligible for a return, items must be in brand new, unworn condition with original tags attached and returned in original packaging where applicable. Any items that appear to have been worn, washed, altered, or marked in any way will be refused. Returned garments must also be free from makeup, fake tan, perfumes, deodorant marks, pet hair, and any signs of wear.
Returns Timeframe
Returns must be requested and sent back within 30 days of delivery. Returns received outside of this timeframe may not be accepted.
How to Return
Customers are required to organise and pay for return shipping themselves.
To start a return, please email our team at support@islandstyleclothing.com.au with your order number, the item(s) you would like to return, and the reason for return. We will confirm whether your return is eligible and provide return instructions.
We strongly recommend using a tracked shipping service, as return parcels remain the responsibility of the customer until received by our team.
Refunds
Once your return has been received and inspected, we will process your refund back to your original payment method. Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider. Please note that original shipping costs are non-refundable.
Sale/Clearance Items
Final Sale and Clearance items are not eligible for Refunds. Please check individual Product Description to see what is Final Sale. Size guides can be found on all product pages. We recommend choosing carefully to avoid disappointment.
Exchanges
Due to fast turnaround times, we do not offer exchanges. If you need a different size or style, we recommend returning your item (if eligible) and placing a new order online.
Faulty Items
While we pride ourselves on ensuring our clothing is of a high standard, sometimes accidents happen. If you receive an item that is faulty, please email us at support@islandstyleclothing.com.au with supporting images so we can determine the appropriate next course of action. All items will be assessed and if deemed faulty by ISC a full refund will be issued or a replacement sent out to you with express shipping. Faulty items do not include those that have already been worn.
Questions
If you have any questions about returns or refunds, please contact us support@islandstyleclothing.com.au at and our team will be happy to help.
International Returns
Customers are responsible for return shipping costs
• Returns are accepted within 30 days of receiving your order, as long as the item is in its original condition—unworn, unwashed, and with tags attached.
• To start a return, please email us at support@Islandstyleclothing.com.au with your order details, and we’ll guide you through the process.
• Customers are responsible for return shipping costs, as we’re unable to provide prepaid return labels for international orders. We recommend using a tracked shipping service to ensure your item arrives safely.
• Once we receive and inspect your return, we’ll process your refund as quickly as possible.
