SUBMIT A RETURN OR EXCHANGE

At Island Style Clothing we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase, need to change sizes or you would like to return for another reason, please see the information below. We are happy to accept exchanges and returns on eligible items within 30 days of purchase.

START MY RETURN

For Australian Customers, please begin your Return & Exchange process here:

CLICK HERE TO START YOUR RETURN / EXCHANGE

Please ensure return conditions are met, and that you include your returns form or packing slip in your return parcel, otherwise we will not be able to recognise your return.

Please note that we reserve the right to refuse any return (subject to our absolute discretion) if we feel any of these terms are not met.

RETURN CONDITIONS

We offer refunds and store credits subject to the following terms and conditions:

1. The item(s) must be in its original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any marks, stains, makeup stains, odours or that smell of perfume.

2. The return/exchange is requested by clicking here within 30 days of the date your order was purchased. 

SALE/CLEARANCE ITEMS

Final Sale and Clearance items are not eligible for Refunds or Exchanges. Please check individual Product Description to see what is Final Sale. Size guides can be found on all product pages. We recommend choosing carefully to avoid disappointment.

FAULTY ITEMS

While we pride ourselves on ensuring our clothing is of a high standard, sometimes accidents happen. If you receive an item that is faulty, please email us at support@islandstyleclothing.com.au with supporting imagery so we can determine the appropriate next course of action. All items will be assessed upon the return and if deemed faulty by ISC a full refund will be issued or a replacement sent out to you with express shipping. Faulty items do not include those that have already been worn.

COST OF RETURNS

A fee of $10 will be applied for returns requesting a refund to cover the cost of shipping. FREE for customers wanting to return for an exchange or store credit.

RETURNS AND EXCHANGE TIMELINE

We try our hardest to turn your returns around as quickly as possible. Please allow 3-5 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.

INTERNATIONAL RETURNS

If you are located outside of Australia and are wanting to process a return, please contact us at aloha@islandstyleclothing.com.au for more information and details. Cost of postage for returns and exchanges for International order is at the cost of the customer. 

REFUND POLICY

You refund will be completed when goods are retuned to our store. The balance of the goods you have return, minus the $10 fee, will be refunded to your original payment method. This may take between 3-10 business days, depending on the payment method of your original order.

If you need to submit an international return, please contact out team aloha@islandstyleclothing.com.au who will provide relevant info about this process. Currently we are not able to create postage labels for International returns, and the cost of return postage is at the customers expense.

We cannot accept any items that have been worn or washed.

Please return unwanted items in their original Packaging, with tags attached.

Sale Items: All items discounted and/or marked final sale on the product page are not available for return, exchange, or refund.

We offer flat rate shipping for both our express and standard postage services within Australia. These prices are for unlimited items. 

STANDARD POST: $8 
EXPRESS POST: $12

Free shipping on Australian orders over $150 (Regular Post)

Our Warehouse dispatches orders every week, Monday - Friday.

All orders are processed and packed within 24 hours of placement, excluding weekends and public holidays. All orders placed after 1pm on a Friday or weekend will be sent Monday afternoon. 

AUSTRALIA WIDE

EXPRESS POST    1-5 business days *
STANDARD POST    4-15 business days*

* Country / Rural area can take longer. Remote areas may be handed over to third-party couriers.

We would be more than happy to update your address as long as your order has not yet been shipped. If your order has been shipped we can attempt to redirect your parcel with Australia Post but we cannot guarantee it will be possible. Please reach out to us at aloha@islandstyleclothing.com.au with your correct address so we can further assist!

Yes, we ship all over the world. Shipping costs will apply, and will be automatically calculated at checkout, once you have input your delivery address.

Please find further info about Internaiotnal Shipping on our Shipping & Delivery Page

All items are shipped with Australia Post (unless advised). All with tracking. 

Once dispatched, you will receive a tracking notification via email, to track your order through the Shippit Portal.

For further tracking info, look up your tracking number on AUSTRALIA POST
Please contact them directly if you have issues with delivery. Any further problems email or call us.

Australia Post has advised that there may be some delays. For more their latest update, click here.

As we are based in Australia shipping parcels internationally, Import Duties & Taxes may be payable for import into your country. We recommend contacting your local customs office for more info on customs charges for your country.

To eParcels are sent with a 'No Signature Required' delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please send us an email so we can investigate further with the courier!

All clothing size charts are available on our product page descriptions, and within the photo gallery per listing. We have different sizing, as our items come form different suppliers. Please carefully check the size guides before purchasing to ensure you have ordered the correct size.

For Shirts, the easiest way to determine your best size match, is to get a shirt that fits you well now, lay it on a flat surface, and measure across the chest and waist. Compare this to our guide to find your match. If you are between sizes, we recommend sizing up, as our Cotton and Rayon shirts do not have any stretch.

If you receive your order, and the items dont fit, you can submit an exchange request (provided that your items weren't final sale, and therefore not valid for returns). Please submit your exchange through this portal where you can, switch to the size you want instead: RETURNS/EXCHANGE PORTAL

Please email our Customer Care Team as soon as possible. If your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!

aloha@islandstyleclothing.com.au

Make sure you check your junk/spam folder in case it has ended up there. If you still can not find it, you may have entered in your email address incorrectly or used another one. Please reach out to our team at support@islandstyleclothing.com.au so they can resend it to your correct email address, or fix any other issues for you. Make sure to include your full name, email address and order number if you have it!

If you've double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Care Team so we can help right away! support@islandstyleclothing.com.au

Sign up for an email on the product page for when the item comes back in stock! If you don’t see the option to sign up for an email, it was probably on final clearance sale, or limited edition.

If you still have questions, or want to check if we might have an item you really want, please contact us at support@islandstyleclothing.com.au and we will help you as best we can.

We can offer special discounts for bulk orders. Please reach out tour at sales@islandstyleclothing.com.au for more info and options.