Help Centre

We're here to help!

Please reach out to our friendly customer service team so we can assist with any query you may have.

Contact Us

General Enquiries

Phone: 0498 116 39
Email: aloha@islandstyleclothing.com.au

Custom Shirts & Corporate Enquiries

Phone: 0468 318 292 
Email: sales@islandstyleclothing.com.au

FAQ

Returns & Exchanges

It’s our goal to ensure our customers are satisfied with their order and products. If you have any issues with your order, we’ll make things right.

If you are not 100% happy, you can:

1. Exchange your item for a new size/style

2. Return for store credit

3. Return for a full product refund

So long as:

1. The return / exchange is requested by clicking here within 30 days of the date your order was shipped and is also delivered to our returns warehouse within 30 days of the date you received your package. Any returns received back to our warehouse, later than 30 days after the date you received your package, will only be eligible for store credit or an exchange

2. Items are unworn and are returned to us in the state you received them

3. Items are not Final Sale or Clearance, which are not eligible for return or exchange.

NOTE: Please also note that we have the right to refuse any return if we think they do not abide by our policies, or your retuned items do not meet the requirements.

If you need to submit an international return, please contact out team aloha@islandstyleclothing.com.au who will provide relevant info about this process. Currently we are not able to create postage labels for International returns, and the cost of return postage is at the customers expense.

We cannot accept any items that have been worn or washed.

Please return unwanted items in their original Packaging, with tags attached.

Sale Items: All items discounted and/or marked final sale on the product page are not available for return, exchange, or refund.

Please click here to get started! Complete your request in our returns portal within 30 days of your item being shipped and we will get you set up with a prepaid return label.Once we send that label, we’d appreciate it if you ship your items back to us within 14 days.

Shipping

We offer flat rate shipping for both our express and standard postage services within Australia. These prices are for unlimited items. 

REGULAR POST: $10 
EXPRESS POST: $15 

Free shipping on Australian orders over $150 (Regular Post)

Our Warehouse dispatches orders every week, Monday - Friday.

All orders are processed and packed within 24 hours of placement, excluding weekends and public holidays. All orders placed after 2pm on a Friday or weekend will be sent Monday afternoon. 

AUSTRALIA WIDE

EXPRESS POST    1-5 business days *
STANDARD POST    4-15 business days*

* Country / Rural area can take longer. Remote areas may be handed over to third-party couriers.

We would be more than happy to update your address as long as your order has not yet been shipped. If your order has been shipped we can attempt to redirect your parcel with Australia Post but we cannot guarantee it will be possible. Please reach out to us at aloha@islandstyleclothing.com.au with your correct address so we can further assist!

Yes, we ship all over the world (some exclusions apply due to Covid imapcts). Shipping costs will apply, and will be automatically calculated at checkout, once you have input your delivery address.

Please find further info about Internaiotnal Shipping on our Shipping & Delivery Page

All items are shipped with Australia Post (unless advised). All with tracking. 

Once dispatched, you will receive a tracking notification via email, to track your order through the Shippit Portal.

For further tracking info, look up your tracking number on AUSTRALIA POST
Please contact them directly if you have issues with delivery.
 Any further problems email or call us.

Australia Post has advised that there may be some delays. For more their latest update, click here.

As we are based in Australia shipping parcels internationally, Import Duties & Taxes may be payable for import into your country. We recommend contacting your local customs office for more info on customs charges for your country.

To eParcels are sent with a 'No Signature Required' delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please send us an email so we can investigate further with the courier!

Sizing

All clothing size charts are available on our product page descriptions, and within the photo gallery per listing. We have different sizing, as our items come form different suppliers. Please carefully check the size guides before purchasing to ensure you have ordered the correct size.

For Shirts, the easiest way to determine your best size match, is to get a shirt that fits you well now, lay it on a flat surface, and measure across the chest and waist. Compare this to our guide to find your match. If you are between sizes, we recommend sizing up, as our Cotton and Rayon shirts do not have any stretch.

If you receive your order, and the items dont fit, you can submit an exchange request (provided that your items weren't final sale, and therefore not valid for returns). Please submit your exchange through this portal where you can, switch to the size you want instead: RETURNS/EXCHANGE PORTAL

Orders

Please email our Customer Care Team as soon as possible. If your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!

aloha@islandstyleclothing.com.au

Make sure you check your junk/spam folder in case it has ended up there. If you still can not find it, you may have entered in your email address incorrectly or used another one. Please reach out to our team at support@islandstyleclothing.com.au so they can resend it to your correct email address, or fix any other issues for you. Make sure to include your full name, email address and order number if you have it!

If you've double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Care Team so we can help right away! support@islandstyleclothing.com.au

Sign up for an email on the product page for when the item comes back in stock! If you don’t see the option to sign up for an email, it was probably on final clearance sale, or limited edition.

If you still have questions, or want to check if we might have an item you really want, please contact us at support@islandstyleclothing.com.au and we will help you as best we can.

We can offer special discounts for bulk orders. Please reach out tour at sales@islandstyleclothing.com.au for more info and options.

Yes! If you are local to the Sunshine Coast, or passing through, you are welcome to collect your order from our warehouse in Maroochydore! Just select Local Pickup as your shipping method at checkout and we will pack your order and keep it aside at our reception until you are ready to collect.

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